Postal Disruption – September 26, 2025
The Canadian Union of Postal Workers (CUPW) has commenced a national strike effective September 26, 2025. While Canada Post operations will be shutting down, Serenia Life is committed to minimizing the disruption to our members and advisors during this time. The information below outlines the answers to some questions you may have regarding the strike.
Frequently Asked Questions:
During the Postal Strike, will Serenia Life be able to send or receive mail?
During the postal strike, Serenia Life will not be able to send or receive mail. We encourage you to contact us via other communication channels.
What other communication channels are available?
- By Email: Member.Services@SereniaLife.ca
- By Phone: 1-800-563-6237, Ext. 444
- By Fax: 1-888-965-1088
- By Courier: At your expense
If I am local, can I hand deliver mail to your head office?
Yes, you can hand-deliver your mail via a drop box available at Head Office, located at 470 Weber St N, Waterloo, Ontario. To access the drop box, enter the front entrance, and proceed to the 3rd (top) floor. The box is located at the top of the stairs.
I am expecting, or requesting a payment for a claim or other transaction, how will the funds be sent to me?
Whenever possible, we will be using Direct Deposit to eliminate the need for a physical cheque delivery. When submitting a claim form or other financial request, please include a void cheque to enable Direct Deposit.
My premium is coming due – how can I pay it?
We offer the option for monthly pre-authorized billing where we can debit your account directly. Alternatively, if you are paying on a quarterly, semi-annual, or annual basis, you may send your payment via online banking through your bank
To use Online Banking, ensure you select “Serenia Life Financial” as the payee, and enter your complete policy number as the account number. The policy number must include any leading zeroes as well as any alphanumeric characters. Visit Online Payment Option for complete instructions.
